Location: Canterbury (In-Person)

Company: MyOutreach

Type: Full-time

About MyOutreach – Customer Experience for B2B Tech Brands

MyOutreach is a leading provider of B2B lead generation and appointment setting, trusted by global SaaS and technology innovators. We work with brands like Google, IBM, and Adobe to help them grow faster. Our distributed team brings together expertise and passion from every corner of the world, ensuring our tech clients receive exceptional service at every stage of their journey.

Customer Experience Executive – Role Overview

As a Customer Experience Executive at MyOutreach, you will be the voice and advocate of our company to our valued clients. Your focus will be to deliver timely, empathetic, and solutions-focused support, ensuring every contact point builds trust, loyalty, and satisfaction. You will act as the key link between clients, internal sales teams, and operations, helping drive strong ongoing relationships and impeccable service quality for our B2B SaaS customers.

Customer Service & Client Relationship Management Responsibilities

• Proactively manage client communications via email, phone, and chat, responding to inquiries, resolving issues, and ensuring an excellent overall experience.
• Support client onboarding, providing clear guidance on next steps and processes.
• Identify opportunities to exceed client expectations and address any pain points.
• Collaborate with internal teams (sales, operations, and delivery) to deliver seamless customer journeys.
• Document all interactions and feedback accurately in the CRM system.
• Assist with the continual improvement of customer experience processes and policies.
• Monitor and report on customer satisfaction, escalating concerns when needed.

Qualifications & Skills – Customer Experience & B2B SaaS

• Communication: Exceptional English skills, both spoken and written, demonstrating empathy, clarity, and professionalism at every interaction.
• Client-first Attitude: Attentive listener and passionate about helping others succeed.
• Problem Solving: Able to think quickly and creatively to resolve challenges and delight clients.
• Experience (Preferred): Prior experience in customer support, client success, or account management within SaaS, technology, or B2B sectors.
• Tech Savvy: Comfortable adopting new digital tools and quickly learning software platforms.
• Detail-oriented: Thorough in documentation, follow-up, and process adherence.
• Team Player: Reliable, positive, and motivated to support both clients and colleagues.

Why Work with MyOutreach? – Customer Support Career Growth

• Engage with leading SaaS and tech companies, building your knowledge in fast-growing industry sectors.
• Work remotely with a globally diverse and collaborative team dedicated to learning and success.
• Be part of a supportive company culture that values your ideas and professional growth.
• Clear, achievable KPIs with ongoing feedback and recognition for strong performance.

Ready to Deliver Exceptional Customer Experiences?

If you’re passionate about SaaS and technology, thrive in fast-paced environments, and love helping others succeed, we encourage you to apply. Click the apply button to take the next step in your customer experience career with MyOutreach!